Job Details

2. Customer Support Assistance

Cod. 00324

Posted on March 24, 2023

About Organize na Prática

Aizawa Education and Consulting Corporation d/b/a Organize na Prática (hereafter also referred to as the Company) is an Ontario-based consulting agency that has been operating since March 2020. The Company specializes in providing online courses and IT consulting with a goal to increase clients’ efficiency, productivity, and profitability.

Organize na Prática uses modern technologies and tools to enable clients to save time and improve business operations processes. Through its online channels, the Company targets clients in Canada, U.S., U.K., Australia, as well as English-speaking clients worldwide.

Job description/specification

  • Responding to customer inquiries: Customer support assistants are responsible for responding to customer inquiries through various channels such as email, phone, chat or Whatsapp.
  • Providing information: They provide customers with accurate and up-to-date information about a company's products, services, policies, and procedures.
  • Troubleshooting: Customer support assistants help customers troubleshoot technical issues and guide them through problem-solving steps.
  • Resolving complaints: Listen to customer complaints and work to resolve them in a timely and effective manner.
  • Processing orders: Process customer orders, including taking payments, updating records, and shipping products.
  • Following up: Follow up with customers to ensure that their needs have been met and that they are satisfied with the company's products and services.
  • Documenting interactions: Document customer interactions and maintain accurate records of all customer interactions.
  • Collaborating with other teams: Collaborate with other teams such as sales, marketing, and technical support to ensure that customers receive the best possible experience with the company.

Necessary Qualifications:

  • Bachelor of Business Administration or related education;
  • Minimum of 2 years work experience in functions related to customer care, customer experience and support.
  • Ability to speak English;
  • Knowledge of a second language is an asset;
  • Education: A high school diploma or equivalent
  • Communication skills: Excellent verbal and written communication skills to effectively communicate with customers and colleagues. They should be able to speak clearly, listen actively, and convey complex information in a clear and concise manner.
  • Technical skills: Basic technical skills to troubleshoot issues or navigate software programs.
  • Strong customer service skills, including the ability to remain patient, empathetic, and courteous in challenging situations. They should also be able to work well under pressure and handle multiple tasks simultaneously.
  • Problem-solving skills: Strong problem-solving skills to quickly identify issues, analyze information, and develop effective solutions.
  • Organizational skills: Manage their time effectively, prioritize tasks, and stay organized in a fast-paced work environment.

Necessary Skills:

  • Organizational
  • Collaboration
  • Interpersonal skills
  • Communication
  • Problem-solving skills

Work Conditions and Physical Capabilities

  • Fast-paced environment
  • Work under pressure
  • Attention to detail

Send resume and cover letter via email to:

Instructions: Please indicate in your cover letter whether or not you are a Canadian citizen or Permanent Resident of Canada. Our company offers professional team environment, as well as competitive wages, and benefits package after probation. Only qualified applicants will be contacted. Thank you for your interest.

Invitation to all applicants: We are an equal-opportunity employer. We do not discriminate by nationality or gender. We encourage applications from visible minority groups including women, aboriginals and newly landed immigrants.

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